FAQs

Where are you located?

We are located in Jacksonville, Florida.

How do I cancel or change my order?

Unfortunately, we are unable to make any changes to your order once you have hit 'Place Order' at checkout. This includes:
Changing the item or size.
Delivery/billing addresses
Changing your order's items and shipping method.
However, once the item has been delivered, you can begin the return process.

My address is incorrect on my order; how can I change it?

Unfortunately, we cannot change an address with the courier after the order is placed; however, you may be able to update your delivery preferences with the courier by contacting them directly.

If your order is unable to be delivered for any reason, the courier will return it to us, and you will be refunded automatically once the parcel arrives in our warehouse. You can monitor your tracking information for updates.

Why haven't I received my refund?

If you've returned your item but are still waiting for a refund, we understand how frustrating it is, but there could be a variety of reasons...

Delivery times back to our warehouse can range from a few days to approximately 20 days, depending on your country of origin and the returns courier you choose when returning your item(s)

How do I check the status of my return?

In the first instance, we'd recommend checking your return tracking (if the courier you chose to return your items with provided one) and looking for an update stating it's been 'Returned', 'Delivered', 'Returned To Warehouse', or something similar. This means that the item(s) have returned to the warehouse and will be checked and scanned by our team within 7 days. Sit tight, and we will contact you via email once the return has been processed to confirm your refund.
Once processed, your refund may take up to 5 days to appear in your account after being released by your bank.

How to Measure Women's Sizes?

Chest: With arms relaxed at sides, measure around the fullest part of bust. Keep tape measure parallel to the floor.
Waist: Bend to one side to find natural crease and narrowest part of your waist. Keep tape measure comfortably loose and parallel to the floor.
Hips: Standing with legs together, measure all the way around the fullest part of your hips. Keep tape measure parallel to the floor. See Size guide here

How to Measure Men's Sizes?

When measuring for Men's tops, follow these 3 steps then compare to our size chart to get your fit;

1) CHEST - Measure the full circumference of the chest 2.5cm below the underarm

2) WAIST - Measure the full circumference at the narrowest / smallest point of the waist

3) HIPS - Measure the full circumference at the widest/fullest point of the hips

How to measure for Men's Bottoms
When measuring for Men's bottoms, follow these 3 steps then compare to our size chart to get your fit;

1) WAIST - Measure the full circumference at the narrowest / smallest point of the waist

2) HIPS - Measure the full circumference at the widest/fullest point of the hips

3) INSIDE LEG - Measure full length of the inner leg from crotch to ankle

More Questions?
Please contact our support team at info@amzus.com

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@amzus.com