Return Policy
Thank you for choosing amzus Fashion. We strive to provide you with the best products and services possible. However, we understand that there may be times when a return or refund is required.
Amzus will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
A Return Authorization number is required for any eligible returns.
Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes. Some return reasons will require a photo submission, please submit clear photos showing the issue.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 5 - 7 business days from the day we receive the returned package to process.
- Amzus will email you after return has been processed to confirm what has been done.
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
- If any orders are refused/ returned to sender, any charges incurred to amzus will be deducted from the customers refund.
- All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned back to the customer.
- Returns are to be sent within 28 days of delivery
- Please ensure all international returns are marked as "return of goods". If the reason for return is marked incorrectly and amzus receives any customs/duties charges, the charge amount will be deducted from your refund.
If you don't have your invoice to hand, please write your order number, name, address, whether you’d like a refund or replacement and the issue with the item(s) on a piece of paper and enclosed with your return.
A Return Authorization number is required for any eligible returns.
If you have any questions on returns, please email our customer service at returns@amzus.com for help.